Refund and Returns Policy

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Refund and Returns Policy

“At Serica Silk, Your Satisfaction is Woven into Every Purchase”

Custom Creations: Our exquisite, custom-tailored abayas, shirts, duvet and bed covers are crafted to meet your unique preferences with the utmost care. As these pieces are personalized, they become exclusively yours and cannot be returned for refunds. However, we offer adjustments in size or color for your custom-made products. Simply contact us via WhatsApp withing 3 days of receiving the product with your payment confirmation and order details, and specify your desired changes. We will exchange the item free of charge; just return the original upon receipt of the new one.

Additionally, we offer a pre-purchase consultation to ensure your custom piece fits perfectly, with our silk experts available on WhatsApp to assist with sizing and fit.

Please be advised that once an order is placed, it cannot be canceled as it immediately proceeds to processing.

Ready-Made Elegance: For our ready-made products, including pillowcases and hijabs, we provide a 30-day return policy from the date of delivery. Should the items not meet your expectations, they may be returned within this timeframe, provided they are in their original, unaltered condition. We request that the items be unworn, unwashed, and retain all Serica Silk tags to maintain the integrity of our luxury goods. Clients will be eligible for a full refund.

Cancellation is permissible for these two products.

We appreciate your understanding and adherence to our Return Policy, as it allows us to maintain the standard of excellence synonymous with the Serica Silk name. Thank you for choosing us to be a part of your world of luxury.

Need help?

Contact us at contact@sericasilk.ae for questions related to refunds and returns.

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