Shipping and Delivery Policy

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Shipping and Delivery Policy

At Serica Silk, we strive to provide convenient and reliable shipping services for our valued customers in the United Arab Emirates (UAE). Please take note of the following shipping and delivery details:

Shipping Charges:

  • For orders totalling below 200 AED, a standard shipping fee of 25 AED will be applied at checkout.
  • Orders amounting to 200 AED or more are eligible for free shipping within the UAE.

Delivery Timeframe:

  • Our standard delivery time is 7 to 10 working days from the date of order placement.
  • Please note that this timeframe excludes Fridays and other public holidays observed in the UAE.

Processing Time:

  • Orders are typically processed within 7 to 10 working days.
  • This processing time is separate from the delivery timeframe mentioned above.

Cash on Delivery Policy:

  • We regret to inform you that we do not offer a cash on delivery (COD) option for any orders.
  • This policy is in place due to the nature of our products, as many of them are custom made to meet your specific requirements.

Delivery Span:

  • The overall delivery span, including processing and shipping times, typically ranges from 2 to 3 weeks.
  • This duration may be slightly extended during public holidays and other exceptional circumstances.

Customer Service:

  • If you have any inquiries regarding your order or our shipping policies, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way.

Thank you for choosing Serica Silk for your shopping needs. We appreciate your trust in us and look forward to serving you with excellence.

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